FAQs

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Photography Scheduling

Raining?

We cannot risk damaging our equipment, so we will put you back on our schedule for a future filming. Once we have another trip to your area, we will film your exterior area(s) free of charge. Scheduling and timing will be determined by Pro Search Plus.

Snowing?

We will put you back on our schedule. Once we have another trip to your area, we will film your exterior area(s) free of charge. Scheduling and timing will be determined by Pro Search Plus

We will put you back on our schedule for a reshoot in the near future at no cost. Scheduling and timing will be determined by Pro Search Plus.

There are no refunds. Cancellation to filming may be made up to one (1) month prior to the event without penalty. Any Cancellations within the one (1) month period before the scheduled date will be subject to a 50% Cancellation fee. Rescheduling within the one (1) month period or for a time/date when we are not available is considered a Cancellation. Reschedule accommodations will be provided without fees should the Client agree to new scheduling Pro Search Plus has prepared.

We usually schedule 30-90 days from payment. If you have a specific date in mind, please let us know when signing up.

Cancellation may be made up to one (1) month prior to the event without penalty. Any Cancellations within the one (1) month period before the scheduled date will be subject to a 50% Cancellation fee. Rescheduling within the one (1) month period or for a time/date when we are not available is considered a Cancellation. Reschedule accommodations will be provided without fees should the Client agree to new scheduling Pro Search Plus has prepared.

We can accommodation rush filming depending on our photographers' availbility. Rush filming will incur a fee. Please call us at 949-398-6416.

Ultimately, the decision is yours. We suggest the hotel to be set up "as is."

Post-Editing

Edits are not a guarantee. Our first round of editing includes removal of smoke detectors, fire alarms, cords, outlets, stains and/or anything that looks unattractive.

Sky

Edits are not a guarantee. In most situations, we can replace the sky to make the photo more attractive.

Grass and Landscaping

Edits are not a guarantee. In some situations, we can replace the grass to make the photo more attractive. Adding flowers is rarely possible and may look unrealistic.

We always send our Tips for a Successful Shoot PDF along with a confirmation of the filming date and time. We insist that the hotel staff iron the bedding, bed skirts, bed scarves, etc... Editing the bedding can either look unrealistic or be impossible altogether.